Shipping policy

At Cookies Clothing, every piece is produced to order with care. Our made-to-order approach allows us to minimise waste while maintaining the quality and attention to detail that define our brand.

Made to Order

Every Cookies Clothing piece is made to order once your purchase has been placed. This ensures every garment is created specifically for you, rather than sitting in a warehouse waiting to be sold.

Production Time

Please allow 2–5 business days for your order to be produced before dispatch.

During new collection launches or periods of high demand, production times may be slightly longer. We appreciate your patience and promise it's worth the wait.

Delivery

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.

Estimated delivery times begin after production has been completed.

Delivery times vary depending on your location and the shipping option selected at checkout.

International Shipping

Cookies Clothing proudly ships worldwide.

Shipping costs and estimated delivery times are calculated automatically during checkout based on your destination.

Please note that international customers may be responsible for any customs duties, taxes or import charges required by their country's regulations.

Lost or Delayed Orders

If your tracking hasn't updated for several days, or you believe your parcel has been lost in transit, please get in touch with our support team. We'll investigate the issue with the shipping carrier and keep you updated throughout the process.

📧 support@cookiesclothinguk.com